Booking / move-in process

How do I book a storage unit?
Booking one of our storage units couldn’t be easier. Simply fill in our online booking form, and make the first payment via the secure checkout portal. We will then prepare your unit for you ahead of your indicated move-in date We will then send you an email confirmation with:
  • Your unit number
  • Instructions on how to enter the site and mobile number to dial for the automatic gate
  • Step-by-step guide on how to open the container and use the padlock which we will have already placed inside
What does my first payment cover?
The first payment will cover your first month of rent starting from your indicated move-in date, padlock fee (if you require one) and deposit of £200 (which will be returned to you when you vacate your storage unit in accordance with our T&Cs)
Do I need proof of identity?
As part of the online booking form, you will be required to provide us with valid proof of identity and proof of address. We accept the following forms of identification: Proof of identity:
  • Current valid passport
  • Valid photo UK driving licence
  • National Insurance card
Proof of address:
  • Current utility bill not more than 3 months old
  • Council tax bill for current year
  • Bank statement not more than 3 months old
What is the process after I have booked my storage unit online?
You will receive an email confirmation after you have completed the online booking form and made the first payment containing:
  • Your unit number
  • Instructions on how to enter the site and mobile number to dial for the automatic gate
  • Step-by-step guide on how to open the container and use the padlock which we will have already placed inside
When are orders processed?
Upon receiving your booking, we aim to process it by the next day. Note that the earliest move-in date for bookings made on Saturday will be on Monday   Our office hours are Monday to Friday 9:00am to 5:00pm
When can we move in?
You can move in on the date you selected from 10am onwards
Do I need my own padlock?
Customers can choose to purchase a lock from us or bring their own. We supply two types of locks:
  • Unbranded lock (yours to keep) - £20
  • CISA-75 heavy duty, hardened steel padlock (insurance grade, anti-pick, anti-drill) - £45 deposit, £25 will be returned to you if you return the lock and the key back to us when you vacate

Payments / pricing

What payment method do you use?
We accept card payments for your first payment. Recurring monthly payments will be taken every month from the card you used for your first payment
Will the monthly rent change?
We try to make our storage units as competitively priced as possible. However in the rare situation where we might need to implement a price increase, we will provide you with 4 weeks’ notice (refer to T&Cs for more information)


Do I need insurance for my contents?
It is completely your choice whether or not you choose to insure your goods. Unlike other self-storage companies, we do not mandate customers with compulsory insurance as we believe it should be your decision. As such, we also do not accept any responsibility should anything happen to your stored goods (see T&Cs). Should you wish to be covered by insurance, our site is listed as a facility on Store and Insure, a third party self storage insurance provider. We recommend that you do your own research as any decision to purchase insurance is yours, as we do not offer any advice and are not agents or brokers of insurance.

Site access / security

Where are you located?
365 Self Storage, 6 Whitworth Street, Manchester, M11 2GR
What are your access hours? Do I need to inform you when I want to access the unit?
Access is available 7 days a week between the hours of:
  • Monday to Saturday: 5:00am to 11.59pm
  • Sundays and Bank Holiday: 6:00am to 8:00pm
  You do not need to inform us when you access the site. We do not permit access outside these hours to ensure utmost security of the site which will be fully locked down, and have all intruder alarms and motion sensors activated. Therefore please ensure you vacate the site in good time otherwise you will trigger the intruder alarm which will subject you to a fee of minimum £200.
Are your storage units easily accessible? Can I drive right up to the storage unit?
Accessing our site is very convenient; just drive up to the entrance and call the number for the gate which will automatically open. All our units are ground-level and our site is very spacious which means you can drive straight up to your container and start loading
Is the site secure? What security measures do you have in place?
Ensuring the security of our site is extremely important to us which is why we have:
  • 24/7 CCTV monitoring
  • Access restricted gate system
  • Sophisticated intruder alarm system
  • Insurance grade CISA padlock – optional
  Access to our site is strictly controlled; our gate will only open when dialled from mobile numbers registered on our system

Cancellation / moving out

What is the minimum and maximum term?
The minimum period of storage is 1 month (4 weeks). There is no maximum term; you are welcome to store with us as long as you wish
How do I terminate the rental / do I need to give notice?
We understand flexibility is important, so you are welcome to terminate your storage with us at any time after the first month by giving us 14 days of written notice by emailing All you need to do is ensure you leave your unit clean, empty and in the same condition as when you moved in by the move-out date. We will refund you back any unused storage charges
Will I get my deposit back?
Yes the deposit is refundable; please see our T&Cs for full details. In summary, provided you leave your container clean, empty and in the same condition as at the start of your rental, are up-to-date on your rent payments and do not cause us to incur other costs (including but not limited to alarm activations, repairs or removals), we will refund you back the full deposit


What are your office hours / when can I speak to a member of staff?
Office hours are Monday to Friday 9:00am to 5:00pm during which you can reach a member of staff on 07388 821 789. If you would like to speak to someone in person, please call to arrange an appointment as we will need to manually grant you access
Is there anything I am not allowed to store?
Please see our T&Cs for the full list which includes items such as:  
  • Food or perishable items unless securely packed so that they are protected from and do not attract vermin
  • Birds, fish, animals or any other living creatures
  • Combustible or flammable materials, gases or liquids such as alcohol, paint, petrol, oil or cleaning solvents
  • Firearms, fireworks, explosives, weapons or ammunition
  • Chemicals, radioactive materials, biological agents
  • Toxic waste or waste of any nature, asbestos or other materials of a potentially dangerous nature
  • Any item which does or could emit any fumes, smell or odour
  • Any illegal substances, illegal items or Property illegally obtained
  • Compressed liquids or gases
  • Any bullion, coins, money and securities;
  • Antiques and fine art, jewellery and precious stone
  Please do not store anything wet in the storage unit as this could result in condensation and mould formation. If you need to store refrigeration equipment or washing machines, please ensure they are defrosted and left dry with the door open to allow for ventilation and prevent mould
What size units do you offer?
At this point in time, we only offer one size for our storage units (L: 20ft, W: 8ft = 160 sq ft, or, L: 6.1m, W: 2.4m = 14.8 m2). As a point of reference, this is usually enough to fit the contents of a 3 bedroom family home. We plan to make additional sizes available over time so we can serve more of our customers’ needs
Do I need an appointment to view the site?
Yes you will need an appointment; please email or give us a call on 07388 821 789 to arrange a time as a member of our staff will need to manually grant you access
Do you provide moving services / help in moving goods into the storage units?
Unfortunately we don’t offer any moving services or help moving goods right now
Do you provide moving boxes?
Unfortunately we don't sell moving boxes
Do you hold a spare key for my storage unit? What happens if I lose my key?
In the event you lose your key, please don’t worry. Once we have confirmed your identity, we will be able to help:
  • If you purchased an unbranded lock from us: unfortunately we don’t hold a spare key, but we can cut your lock open for you for a fee of £40. Note however that you will then need to purchase a new lock
  • If you paid a deposit for the CISA heavy duty padlock: we can provide you with a copy of the key for a fee of £20

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